Question 1

Is your hair one hundred percent raw?

Accepted Answer

Yes. All Her Raw hair is one hundred percent raw Vietnamese human hair, collected from a single donor and left unprocessed.

Question 2

Can the hair be coloured?

Accepted Answer

Yes. Raw hair takes colour well, and we recommend all colouring is carried out by a qualified professional.

Question 3

Can I heat style the hair?

Accepted Answer

Yes. The hair can be straightened or curled. Always use a heat protectant and a moderate temperature to protect the cuticle.

Question 4

How long will the hair last?

Accepted Answer

With the correct care, Her Raw hair lasts between two and five years, and often longer.

Question 5

Can the hair be reused?

Accepted Answer

Yes. Bundles, tapes, closures, frontals and clip ins can all be reinstalled and reused with professional maintenance.

Question 6

How many bundles do I need?

Accepted Answer

For a full install, we recommend:
10"–14": 2 bundles
16"–22": 3 bundles
24"–26": 3–4 bundles
28"–30": 4 bundles
Each bundle is 100g. For extra fullness, you may wish to add an additional bundle.

Question 7

How long does shipping take?

Accepted Answer

Orders are processed within one to two working days, and delivery times depend on the shipping method selected at checkout. Click and collect is available in Birmingham.

FAQ